Product Support Specialist
AnthropicChiyoda, Japan
Posted March 2, 2026
Full Time
About the Company
Anthropic is a public benefit corporation headquartered in San Francisco that creates reliable, interpretable, and steerable AI systems.
Job Description
Anthropic is hiring a Product Support Specialist in Tokyo, Japan to provide support for their AI products in English and Japanese, and to help grow their global presence. The ideal candidate has experience in technical product support, APIs, and SaaS products, and is proficient in Japanese and English. The role requires strong user empathy, written communication skills, and a deep care for details. The company offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.
Requirements
- Expertise in all Anthropic products
- Respond to user support cases in English and Japanese
- Communicate with a wide range of user personas
- Manage on-call tasks for high-urgency user issues
- Prioritize critically and adapt to an ever-evolving product landscape
- Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues
- Suggest and drive improvements to increase user satisfaction through support processes
Benefits
- Competitive compensation
- Benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
