Technical Account Manager

Tulip is seeking a Technical Account Manager to join their growing Customer Success team. The role involves bridging the gap between technical expertise and customer success, partnering with customers and internal teams to provide strategic and tactical guidance on technical matters.

Requirements

• 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
• 3+ Years of Tulip delivery experience, at the L4 SOLV level
• Strong understanding of manufacturing operations, Industry 4.0, or industrial software
• Experience with APIs, system integrations, and database concepts
• Familiarity with no-code/low-code platforms preferred
• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for diverse audiences
• Strong presentation and workshop facilitation skills
• Collaborative mindset with experience working across teams
• Deep knowledge of digital transformation initiatives in industrial settings
• Understanding of manufacturing processes and operational challenges
• Experience with manufacturing execution systems (MES) and similar platforms

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues