Customer Operations Associate - Ghana

Turaco is a high-growth fintech start-up in Africa that brings a new innovative insurance model to emerging customers. The Customer Operations Associate will be the direct contact between Turaco and customers/policy holders, explaining insurance products, benefits, and payment methods to customers, and upselling and cross-selling other products.

Requirements

• Contact Center: Explain technical product features and answer potential and existing customer questions about Turaco products.
• Product Knowledge: Learn and understand all products and partnerships undertaken by Turaco.
• Telesales: Engage at least 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.
• Claims Administration: Initiate, investigate, and process claims reported by Customers.

Benefits

• Affordable insurance products
• Simple and fast claims process
• Opportunity to grow with a high-growth company