Customer Operations Associate - Kenya

Turaco is seeking a Customer Operations Associate to work on a contract basis. The role involves speaking with customers over the phone to explain insurance products, benefits, and payment methods, and upselling/cross-selling other products. The Associate will also handle claims administration and customer inquiries.

Requirements

• College diploma or Bachelor's Degree (or equivalent post-secondary qualification) from an accredited Institution.
• Previous telesales experience in a call center or retail/service center.
• Fluency in English and Kiswahili (knowledge of Swahili) is a requirement, and communication skills in the native language is an advantage.
• Able to operate a computer and record data with proficiency.

Benefits

• Excellent customer service experience
• Previous telesales experience
• Fluency in English and Kiswahili