Customer Operations Lead-Uganda
TuracoRakai, Uganda
Posted April 14, 2026
Full Time
About the Company
Turaco is a rapidly growing financial services start-up in Africa, introducing a new model for health and risk financing targeted at emerging customers.
Job Description
Turaco is looking for a highly organized and results-driven Customer Operations Lead to join our dynamic Uganda team.
Requirements
- 4 to 5 years of experience with at least 2 years in a supervisory or team leadership role.
- Previous experience in Customer Service, Claims processing, and/or working within the insurance sector is highly desirable.
- Strong track record of managing customer-facing teams in fast-paced, high-volume environments.
- Demonstrated ability to monitor and improve performance using KPIs, performance dashboards, and customer satisfaction metrics.
- Familiarity with customer service tools, contact center platforms, CRMs, and performance tracking dashboards.
- Detail-oriented, self-motivated, and proactive, with a strong sense of ownership and initiative.
- Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
- Willingness to work as a team member with people across geographies and cultures.
Benefits
- Competitive salary that matches experience
- Stock options
- Healthcare
