Customer Support Lead

AlGooru is seeking a Customer Support Lead to lead the Customer Support department from scratch, contribute to delivering exceptional user experiences, and work closely with Sales, Supply, Product, and Marketing teams. The role involves strategic planning, daily operations, team management, and customer experience improvement.

Requirements

• 3–5 years of experience leading Customer Support or Customer Success teams in a B2C environment
• Proven experience owning customer experience, service quality, and team performance
• Strong understanding of post-sales journeys and customer behavior
• Hands-on experience with CRM and support tools (preferably HubSpot and MessageBird)
• Data-driven mindset with experience tracking and improving KPIs, SLAs, and OKRs
• Strong leadership skills with the ability to build, coach, and scale teams
• Experience working cross-functionally to drive product and operational improvements

Benefits

• Fair and competitive pay
• Scalable benefits
• Rewards
• Perks