Customer Support Lead
AlGooruJarash, Jordan
Posted April 14, 2026
Full Time
About the Company
AlGooru is the leading private tutoring platform in Saudi, providing tech-enabled tailored educational support to students from all ages and levels.
Job Description
AlGooru is looking for a Customer Support Lead to build and lead the customer support department from scratch, ensuring exceptional user experiences and top-tier support across various channels.
Requirements
- 3-5 years of experience leading Customer Support or Customer Success teams in a B2C environment
- Proven experience owning customer experience, service quality, and team performance
- Strong understanding of post-sales journeys and customer behavior
- Hands-on experience with CRM and support tools (preferably HubSpot and MessageBird)
- Data-driven mindset with experience tracking and improving KPIs, SLAs, and OKRs
- Strong leadership skills with the ability to build, coach, and scale teams
- Experience working cross-functionally to drive product and operational improvements
Benefits
- Work from Anywhere
- No clocking in/out
- Learn and expense on us!
- AlGooru Library
- Vibrant Startup Culture
- Fast Promotions
- Coaching & Entrepreneurial Bytes