Platinum Support Specialist (Philippines Remote)

Turnitin is a global organization that provides learning integrity solutions to academic institutions, publishers, and corporations. The company is seeking a Platinum Support Specialist to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers, and proctors. The specialist will be responsible for handling technical and non-technical customer queries, supporting users of ExamSoft and ProctorExam products, and becoming a Subject Matter Expert on these products and services.

Requirements

• Bachelor's Degree or equivalent experience
• 2+ Years of experience in Customer Service
• Proven experience in Desktop Troubleshooting for Windows and Mac OS
• Above-average communication skills
• Fluent spoken/written English and exceptional written and oral communication skills
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
• Exceptionally detail-oriented and organized
• Excellent computer skills
• Ability to quickly pick up new tools and software - eager and willing to become an expert in our product and the world of higher education
• Excellent planning and organisational skills
• Passion for customer and user experience
• Ability to work with sensitive and confidential material and possess excellent judgment

Benefits

• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time
• Charitable contribution match
• Monthly Wellness or Home Office Reimbursement
• Access to Modern Health (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution