Technical Support Representative, Tier 1 (Philippines Remote)
TurnitinManila, Philippines
Posted May 19, 2026
Full Time
About the Company
Turnitin is a global educational technology company dedicated to enhancing academic integrity and improving learning outcomes. With over 25 years of experience, Turnitin offers a suite of products including Gradescope by Turnitin, iThenticate, and Turnitin Feedback Studio, which help institutions detect plagiarism, automate assessment, provide online grading, and offer writing instruction. The company's focus on AI-driven solutions ensures consistent and fair evaluation across various subject areas, making it a trusted partner in the academic community.
Job Description
Turnitin is a global organization with a remote-first culture that empowers employees to work with purpose and accountability. The company is a recognized innovator in global education, developing learning integrity solutions that recognize the enduring value of critical thinking. As a Technical Support Representative, you will play a critical role in delivering world-class client support and responding to technical and non-technical customer queries.
Requirements
- Bachelor’s degree or equivalent experience
- Fluent spoken/written English
- Ability to work in a fast-paced environment and manage multiple projects
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- A good understanding of Microsoft Office products
Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution