Technical Support Representative, Tier 1 (Philippines Remote)
TurnitinManila, Philippines
Posted April 1, 2026
Full Time
About the Company
Turnitin is a global educational technology company dedicated to enhancing academic integrity and improving learning outcomes. With over 25 years of experience, Turnitin offers a suite of products including Gradescope by Turnitin, iThenticate, and Turnitin Feedback Studio, which help institutions detect plagiarism, automate assessment, provide online grading, and offer writing instruction. The company's focus on AI-driven solutions ensures consistent and fair evaluation across various subject areas, making it a trusted partner in the academic community.
Job Description
Join Turnitin, a global organization that partners with educators and institutions to develop learning integrity solutions. As a Technical Support Representative, you'll play a critical role in delivering world-class client support and responding to technical and non-technical customer queries.
Requirements
- Bachelor's degree or equivalent experience
- Fluent spoken/written English
- Proven customer service, technical support, or product support experience in a client-facing environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple projects
- Excellent computer skills and knowledge of one or more operating systems (Windows, Mac, Linux)
- Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) and Microsoft Office products
- Ability to work with sensitive and confidential material and possess excellent judgement
Benefits
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution