Technical Support Representative, Tier 1 (Philippines Remote)
TurnitinManila, Philippines
Posted May 28, 2026
Full Time
About the Company
Turnitin is a global educational technology company dedicated to enhancing academic integrity and improving learning outcomes. With over 25 years of experience, Turnitin offers a suite of products including Gradescope by Turnitin, iThenticate, and Turnitin Feedback Studio, which help institutions detect plagiarism, automate assessment, provide online grading, and offer writing instruction. The company's focus on AI-driven solutions ensures consistent and fair evaluation across various subject areas, making it a trusted partner in the academic community.
Job Description
Join Turnitin, a recognized innovator in global education, and contribute to delivering world-class client support. Empower yourself to work with purpose and accountability in a remote-first culture, supported by a comprehensive package prioritizing overall well-being.
Requirements
- Bachelor’s degree or applicant with experience working in a customer support role
- Fluent spoken/written English
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- A good understanding of Microsoft Office products
- Excellent planning and organizational skills
- Ability to work with sensitive and confidential material and possess excellent judgment
Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution