Director, Product Specialists (Solutions Engineering)

Twilio is seeking a Director, Product Specialists (Solutions Engineering) to lead their North American Solution Engineering team. The ideal candidate will have a strong background in solution engineering, customer engagement, and team leadership, with at least 10 years of experience in software engineering or solution architecture, and 5 years in a leadership role managing technical teams.

Requirements

• 10+ years in software engineering or solution architecture, with at least 5 years in a leadership role managing technical teams
• Technical Expertise: Strong technical background with experience in software development, data platforms, and cloud technologies. Familiarity with Twilio Segment’s technology stack is a plus
• Strategic Thinking: Proven ability to develop and execute technical strategies that align with business objectives. Experience in pre-sales and post-sales environments is highly desirable
• Communication Skills: Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences, including executive-level stakeholders
• Customer Focus: A strong customer advocate with a track record of driving customer success and satisfaction through technical leadership and innovation
• Leadership: Demonstrated ability to lead, inspire, and grow high-performing technical teams in a fast-paced environment

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Eligible to earn commissions