Systems Ops Administrator

Join Twilio as a Salesforce Systems Ops Administrator, providing operational and technical Salesforce support to North America and Latin America Sales organizations. Ensure Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability.

Requirements

• Manage Salesforce user setup, roles, profiles, permissions, and security settings
• Oversee Salesforce case management, ensuring SLAs and response times are met
• Maintain page layouts, workflows, validation rules, and approval processes
• Troubleshoot and resolve CPQ and multi-instance Salesforce issues
• Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals)
• Support OLM processes including orders, renewals, cancellations, and billing triggers
• Ensure synchronization of Salesforce data with ERP/Billing systems
• Collaborate with Sales Ops, Finance, IT, and Product teams
• Recommend process automation and continuous improvement
• Support UAT, deployments, and develop user training materials

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program