We are seeking a highly experienced and self-motivated Staff IT Support Analyst with a minimum of 5+ years of recent hands-on experience in fast-paced IT Helpdesk and Desktop and Lab Support environments.
Requirements
- 5+ years of recent hands on IT Helpdesk & Desktop experience required
- Be able to communicate effectively in both verbal and written communications
- Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
- High energy and ability to work independently in a very fast growth environment
- Deep understanding of business processes
- Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office
- Comfortable wearing Personal Protective Equipment when required to support systems located in labs
- Ability to effectively and efficiently troubleshoot hardware and software issues
- Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
- Excellent customer service skills
- Experience supporting mobile devices in a corporate setting
- Previous experience with a mid-sized (4000) person international company
- Self-sufficient, self-managed, self-motivated, must be effective working independently
- Ability to work within a team of technicians and support analysts
- Familiarity with IT Service Management and ITIL concepts and processes
- Must have good people skills, working directly with end users both in person and on the phone and zoom
- HDI Support Center Analyst or Desktop Support Technician certifications a plus
- ITIL Foundation Certification a plus
Benefits
- Generous benefits package
- Bonus
- Equity