IT Support Specialist

We are seeking a highly experienced and self-motivated Staff IT Support Analyst with a minimum of 5+ years of recent hands-on experience in fast-paced IT Helpdesk and Desktop and Lab Support environments.

Requirements

• 5+ years of recent hands on IT Helpdesk & Desktop experience required
• Be able to communicate effectively in both verbal and written communications
• Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
• High energy and ability to work independently in a very fast growth environment
• Deep understanding of business processes
• Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office
• Comfortable wearing Personal Protective Equipment when required to support systems located in labs
• Ability to effectively and efficiently troubleshoot hardware and software issues
• Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
• Excellent customer service skills
• Experience supporting mobile devices in a corporate setting
• Previous experience with a mid-sized (4000) person international company
• Self-sufficient, self-managed, self-motivated, must be effective working independently
• Ability to work within a team of technicians and support analysts
• Familiarity with IT Service Management and ITIL concepts and processes
• Must have good people skills, working directly with end users both in person and on the phone and zoom
• HDI Support Center Analyst or Desktop Support Technician certifications a plus
• ITIL Foundation Certification a plus

Benefits

• Generous benefits package
• Bonus
• Equity