Customer Service Specialist 1

As a Customer Service Specialist 1 at RoundPoint, you'll be the first point of contact for customers with mortgage account inquiries, providing support and ensuring a positive experience while maintaining compliance with regulations and company policies.

Requirements

• Respond to inbound calls, emails, and chat inquiries from customers
• Assist customers with troubleshooting and answering questions regarding their account
• Provide accurate and timely information on mortgage products and processes
• Research and resolve customer issues and escalate complex cases when necessary
• Maintain detailed and accurate customer records in loan servicing system
• Ensure all communication meets regulatory and company compliance standards
• Provide compassionate, solutions-focused support to customers in imminent default situations

Benefits

• 401k Matching
• Health, dental, and vision insurance
• Paid time off
• Life insurance
• Employee Assistance Program