Customer Service Specialist 1

Role Overview

As a Customer Service Specialist 1, you'll be the first point of contact for customers regarding mortgage accounts, payments, and general inquiries. You'll work closely with Customer Service Supervisors and support lines of business to ensure each customer receives exceptional service.

What You Will Do

Respond to inbound calls, emails, and chat inquiries from customers, troubleshoot issues, and provide accurate and timely information on mortgage products and processes.

Why It Might Be a Fit

You'll work in a fast-paced environment, handling high call volumes while maintaining quality and accuracy. You'll also have opportunities to grow and develop your skills in a company that values its employees and customers.

Requirements

• Skilled at speaking clearly and compassionately
• Strong analytical skills and ability to calculate payments
• Proficiency in Microsoft Office
• Ability to work independently and as part of a team
• Ability to remain calm and solution-oriented under pressure
• Excellent verbal and written communication skills
• Demonstrated patience, empathy, and professionalism
• Proficiency in multitasking, prioritizing, and managing time efficiently

Benefits

• High School Diploma or GED required
• 2+ years of customer service experience
• Knowledge of GSE (Fannie Mae/Freddie Mac) servicing guidelines
• Proficiency in loan servicing system: LMS