Hiring L2 Support Expert

L2 Support Expert job opening for a technology savvy individual to join our Global Customer Support team.

Requirements

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
• Ability to understand varied and complex product configurations and support customers through various means of communication.
• Identify, resolve or manage the resolution of system issues, troubleshoot platform issues, and escalate to the next level if necessary.
• Communicate to other department and teams, keeping stakeholders and management informed.
• Updating and managing Knowledge base, manage escalation process of issues from L1, mentor Technical Support Specialists (L1).

Benefits

• Specialist Knowledge/Experience Required, Consistent performance under pressure, Demonstrated success at troubleshooting and excellent communication skills