Technical Support Specialist - L1

Highly motivated individual experienced in and committed to the field of Application/Technical Support.

Requirements

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
• Own and track tickets within SLAs
• Identify, resolve or manage the resolution of system issues
• Take calls and service ticket requests on a ticket system
• Supports internal clients with system admin tasks and product knowledge expert advice.
• Familiar working with automated system monitoring and applications across large networks

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan