Customer Service Supervisor

Role Overview

As a Customer Service Supervisor, you will lead a team of Customer Service Specialists in delivering compassionate, compliant, and solutions-oriented support to homeowners. You will balance customer-centric leadership with strategic oversight of customer experience, collections, loss mitigation, and default servicing activities.

What You Will Do

Responsibilities include hiring, training, and developing a high-performing team, providing ongoing coaching and feedback, tracking team performance, and contributing to process improvement initiatives.

Why It Might Be a Fit

This role requires a customer advocate, team leader, and operational expert with 3+ years of supervisory experience in customer service or a call center setting.

Requirements

• 3+ years of supervisory experience in a customer service or call center setting
• Proven leadership skills with the ability to develop talent, coach for results, and foster team morale
• High School Diploma or GED required
• Exceptional verbal and written communication skills with a service-first approach
• Demonstrated ability to resolve customer issues with empathy, clarity, and speed
• Ability to work flexible hours, including evenings and weekend, as required
• Strong accountability and commitment to delivering both compliance and customer satisfaction

Benefits

• Microsoft Suite