Customer Resolution Intake Supervisor

Role Overview

The Customer Resolution Intake Supervisor leads the Customer Resolution Intake team and has oversight of physical and electronic written communications, initiating business processes on behalf of internal stakeholders, acknowledging and responding to written customer inquiries, complaints, and requests for assistance.

What You Will Do

Manage a team, address issue escalations, lead the implementation of policies and procedures, ensure team compliance, control outbound handling, maintain regulatory compliance, establish productivity objectives, and review/prepare reports.

Why It Might Be a Fit

Strong communication and leadership skills, ability to direct and motivate others, detail oriented and organized, strong analytical skills, and ability to meet goals and deadlines under pressure.

Requirements

• College degree required
• 1-3 years supervisory experience
• Excellent communication skills (verbal and written)
• Ability to direct, lead, and motivate others in a team environment
• Detail oriented and organized
• Strong analytical skills and numeric aptitude
• Ability to meet goals and deadlines under pressure in a fast paced, stressful environment
• Ability to work a flexible schedule to include required evening and weekend hours
• Strong knowledge of RESPA guidelines and the legal responsibilities involved with servicing loans and responding to Notices of Error and Requests for Information