Customer Resolution Response Supervisor

Role Overview

Lead a mortgage servicing correspondence team resolving written customer inquiries, ensuring resolutions are communicated in a timely manner and in accordance with company policies and regulations.

What You Will Do

Manage a team, address issue escalations, implement company policies and procedures, control consumer inquiries and qualified written requests, and maintain regulatory compliance.

Why It Might Be a Fit

This role requires strong leadership, communication, and analytical skills, with a focus on customer satisfaction and regulatory compliance.

Requirements

• College degree required
• 1-3 years supervisory experience
• Excellent communication skills (verbal and written) and persuasive communication style
• Ability to direct, lead, and motivate others in a team environment
• Detail oriented and organized
• Strong analytical skills and numeric aptitude
• Ability to meet goals and deadlines under pressure in a fast paced, stressful environment
• Ability to work a flexible schedule to include required evening and weekend hours
• Strong knowledge of RESPA guidelines and the legal responsibilities involved with servicing loans and responding to Notices of Error and Requests for Information