The Customer Resolution Intake Supervisor leads the Customer Resolution Intake team and has oversight of physical and electronic written communications, initiating business processes on behalf of internal stakeholders, acknowledging and responding to written customer inquiries, complaints, and requests for assistance.
Requirements
- Manage a team including motivating, hiring, training, performance management, and setting monthly goals
- Address the escalation of issues and coordinate with appropriate internal and external resources to provide resolution
- Lead the day to day practical implementation of the Company’s policies and procedures, as well as state and federal law requirements, with respect to customer correspondence, Notices of Error, and Requests for Information
- Maintain department regulatory compliance; keep informed on changes in regulation
- Establish productivity objectives and strategies
- Monitor productivity and provide assistance to staff when needed
- Review/prepare reports for management
- Create and update procedures for the team
- Generate quality assessment reports
- Recommend process improvements and training opportunities based on analysis of work produced
- Contribute to continuous improvement projects to improve efficiency and lower costs
- Other work related duties, as assigned
- Responsible for meeting RoundPoint’s commitment to compliance
Benefits
- Paid Time Off
- Health Insurance
- 401(k) Matching
- Life Insurance
- Disability Insurance
- Vision Insurance
- Dental Insurance
- Retirement Plan
- Relocation Assistance
