Senior Fraud Operations Analyst

As a Senior Fraud Operations Analyst at U.S. Bank, you will handle complex fraud situations, provide outstanding customer service, and play a key role in protecting accounts from fraudulent activity. This is a challenging and rewarding position that requires balancing top-tier customer experience with effective fraud mitigation.

Requirements

• Excellent English (written and spoken - C1). Fluency in Spanish is a plus but not required.
• Relevant work experience (preferably in fraud prevention, risk, or a related field)
• Willingness to contact customers via phone or in writing when necessary to verify suspicious activity.
• Ability to make risk-mitigating decisions with excellent accuracy levels.
• Strong time management skills in a fast-paced, SLA-driven environment.

Benefits

• Market-competitive compensation package
• Performance-based incentives
• Inclusive equitable benefits
• Continuous development opportunities
• Employee recognition programs