Operations Manager

Responsible for management of the unit and performance of all employees, manage the group and deliver the goals and metrics of each, serve as primary client and UGS contact, and perform other operations management duties.

Requirements

• Bachelor's degree, any field
• Experience as BPO Account/Operations Manager for at least 1 year
• Extensive experience managing call centers with a headcount of at least 100
• Experience in fintech, healthcare, or sales is required; a combination of these is preferred
• Excellent interpersonal and leadership skills
• Excellent written and verbal communication skills
• Strong planning, change management and organizational skills
• Demonstrate ability to solve problems, achieve results and foster strong customer service orientation
• High degree of initiative, team building and dedication to effective positive change
• Willing to work on any shift schedule especially graveyard
• A US visa is preferred but not mandatory

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan