Team Lead - Bogotá
Ubiquity Global Services, Inc.Bogota, Bogota, Capital District, Colombia
Posted March 6, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
As a Team Leader, you will be responsible for overseeing daily operations, coaching and developing team members, and ensuring performance targets are consistently met.
Requirements
- High school diploma or equivalent
- 9 months of Team Leader experience in the BPO industry or leadership positions
- Banking or Financial experience preferred (Disputes/Fraud)
- English proficiency at B2+/C1 level (written and spoken)
- Flexibility to work various shifts, including nights, weekends, and holidays, as required by business needs
