Training Manager
Ubiquity Global Services, Inc.Bacolod, Philippines
Posted March 25, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
The Training Manager is responsible for identifying training needs, designing curriculum and ensuring the effective delivery of all assigned training programs.
Requirements
- At least 2 years of college, Bachelor's degree preferrable
- Minimum of 2 years Training Manager experience in a BPO company
- Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)
- Strong knowledge of instructional design principles and adult learning theories.
- Excellent communication, presentation and interpersonal skills.
- Proficiency in training software and LMS (Learning Management Systems).
- Flexible with working on different shifts
- Strong problem solving skills and detail oriented.
- Proficient in microsoft applications and tools.
- Must be a team player with expert team and time management skills
- Project Management experience is an advantage.
