Product Manager - CCaaS Services
UJETPorto, Portugal
Posted July 29, 2025
50000 - 65000 EUR year
Full Time
About the Company
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Job Description
UJET is seeking a Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers.
Requirements
- 3+ years of product management experience
- Minimum of 1 year of experience developing new and evolving features for SaaS platforms.
- Solid agile and iterative software product development experience.
- Experience successfully managing complex web and mobile app projects from inception to launch.
- Demonstrated ability to define new concepts and features and take these from inception to launch for customers
- Track record of leading cross-functional teams to successfully launch commercial products.
- Strong analytical, problem-solving and organizational skills.
- Strong leadership and interpersonal skills
- Excellent oral and writing communication skills
- Entrepreneurial spirit
- BA/BS degree in computer science or a related technical field, or equivalent practical experience.
Benefits
- Competitive compensation
- Benefits
- Work/life balance
- Stock options
- Engaging team events
