Technical Support Engineer
UKGVarna, Varna, Bulgaria
Posted April 6, 2026
19800 - 26750 EUR
Full Time
About the Company
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched.
Job Description
We are seeking a motivated and talented Technical Support Engineer to join our Product Support team. Your role is crucial in enhancing customer experience and ensuring product satisfaction. This position offers an exciting opportunity to be part of a dynamic team and contribute to the growth of a world-leading organization.
Requirements
- Provide technical support to One View product users on raised requests
- Organize and prioritize incoming technical support requests
- Maintain clear and regular communication with users regarding request status
- Analyze and validate technical support requests by reproducing use cases
- Address complex configurations and technical challenges
- Escalate and manage 3rd Level Support Requests when necessary
- Become an expert in One View Product features and functionalities
- Stay updated on new product features
- Document and create troubleshooting articles
Benefits
- Performance-based bonus plan
- Restricted stock unit awards
