Customer Service Professional III
UL SolutionsNingbo, Zhejiang, China
Posted May 15, 2026
Full Time
About the Company
A global leader in applied safety science, UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings.
Job Description
Customer Service Professional III responsible for receiving customer inquiries, coordinating customer relationships, and providing support for non-technical customer requests.
Requirements
- Receives inquiries from customers from various sources (phone and email)
- Answers questions and/or resolves individual problems
- Coordinates and develops customer relationships
- Collects customer product information and communicates completion time commitments
- Prioritizes customer needs and determines special requirements
- Organizes customer information using CRM system
- Read and follow Underwriters Laboratories Code of Conduct