Customer Service Department Manager
Uline, Inc.Kenosha, WI; Pleasant Prairie, WI; Gurnee, IL; Waukegan, IL; Racine, WI
Posted April 10, 2026
85000 - 100000 USD
Full Time
About the Company
A family-owned company, Uline is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Job Description
Empower teams to deliver exceptional customer service experience. Train, manage, and evaluate daily activities to resolve escalated customer issues promptly.
Requirements
- Train Team Leads to build a high-performing, positive team environment
- Manage the daily activities of various Customer Service departments
- Evaluate team procedures and identify areas for improvement
- Review performance reports and suggest ways to increase efficiency
- Resolve escalated customer issues promptly
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match
- Multiple bonus programs
- Paid holidays
- Paid time off
- Tuition Assistance Program
