Customer Service Department Manager
Uline, Inc.Irving, Texas, United States • Dallas, Texas, United States
Posted April 1, 2026
85000 - 100000 USD
Full Time
About the Company
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Job Description
Customer Service Department Manager manages daily activities of various Customer Service departments, trains team leads, and evaluates team procedures to provide exceptional customer service.
Requirements
- Train Team Leads to build a high-performing, positive team environment
- Manage the daily activities of various Customer Service departments
- Evaluate team procedures and identify areas for improvement
- Review performance reports and suggest ways to increase efficiency
- Resolve escalated customer issues promptly
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program
