Junior Customer Success Manager (Porto, Portugal)

Join UMAI as a Junior Customer Success Manager and be the person our restaurant partners talk to after they sign up. Your job is to get them set up, using the product properly, and seeing results fast.

Requirements

• 0–2 years in Customer Success, Account Management, or any client-facing role (SaaS is a plus, not a must)
• Fluent English (written and spoken); Portuguese is a strong advantage; other European languages are a bonus
• You actually care about hospitality, food, or restaurant tech - not just on paper
• You can explain something complex to someone who has 30 seconds and a restaurant full of guests
• Organized enough to handle multiple accounts without dropping balls
• When a customer churns, you want to understand why - not just move on
• Comfortable with CRMs, ticketing tools, and spreadsheets