Customer Success Manager

Coverflex is a compensation platform that makes benefits, meal allowance, insurance, and more available to employees. As a Customer Success Manager, you'll manage a portfolio of customers, drive retention, product adoption, and expansion, and work with various teams to achieve success. The role requires a structured approach, data-driven decision-making, and a scalable mindset. Ideal candidates have 3+ years of B2B SaaS Customer Success experience, strong execution skills, and fluency in Portuguese and English.

Requirements

• 3+ years of B2B SaaS Customer Success experience
• Comfortable managing high-volume portfolios with clear prioritisation
• Strong execution mindset: you ship, follow up, and close loops
• Comfortable working with data, processes, and metrics
• Strong written communication skills
• Fluent in Portuguese and comfortable working in English

Benefits

• Base Salary: €33,000 - €40,000
• Bonus / Commissions: OTE 80/20
• Equity: Yes – Stock Options under our Equity Incentive Plan
• Generous Paid Time Off
• 401k Matching
• Retirement Plan