Senior Support Engineer (US)
uMotifUnited States
Posted April 9, 2026
Full Time
About the Company
uMotif is dedicated to patient-centric clinical research, offering an eClinical platform that supports site-based and fully decentralized studies. The company captures extensive data from patients and healthcare professionals through eCOA/ePRO, symptom assessments, and wearable devices, making it a trusted partner for global pharmaceutical companies, biotechs, CROs, and academic institutions in real-world and post-marketing research.
Job Description
We are seeking a Senior Support Engineer to join our Customer Support team and help deliver reliable, high-quality support for users of the uMotif clinical trial platform. This role is ideal for a technically skilled support professional, engineer or developer with experience in clinical data systems, SQL-based data analysis, and troubleshooting complex platform issues.
Requirements
- 5+ years' experience working in Clinical Trials, Life Sciences, Real World Evidence platforms, Pharmacovigilance, or digital health systems
- Strong SQL/database experience (5+ years) including scripting, data extraction, transformation, and analysis
- Experience supporting data capture or clinical trial platforms
- Strong troubleshooting and analytical skills
- Experience working with ticketing/support systems such as Jira Service Management
- Excellent written and verbal communication skills
- Comfortable interacting with healthcare professionals and clinical research teams
- Strong understanding of data protection and regulatory requirements, including: GCP, 21 CFR Part 11 & GDPR
Benefits
- Unlimited Paid Time Off
- 401(k) Retirement Plan contribution
- Majority company funded benefits package incorporating: Health, Dental and Medex2 coverage, and a selection of Vision plans
- Life and AD&D Insurance fully covered by uMotif
- Remote working solutions
- Work From Home allowance
