Pega Senior Systems Architect

The Senior Pega System Architect will play a critical role in designing, implementing, and governing a Pega Constellation-based Customer Service solution for Government. The role is responsible for developing the solution that aligns with government policies, security standards, accessibility requirements, and service delivery outcomes, while leveraging Pega Customer Service, Case Management, and Omni-Channel capabilities.

Requirements

• Strong hands-on experience building complex Pega case management solutions
• A solid understanding of Pega Customer Service and government service workflows
• The ability to interpret business rules, policy, and legislation into Pega configurations
• Experience working within Constellation UI constraints and best practices
• A quality-first mindset, focusing on reuse, performance, and maintainability
• The ability to collaborate effectively within Agile delivery teams
• Willingness to mentor junior developers and support team standards