The Senior Genesys Voice Network Engineer will support Telecom infrastructure and associated technologies, provide support for various telephony systems, and respond to user trouble tickets.
Requirements
- 6+ years of experience in Voice & Cloud Contact Center Technologies Support Service
- 3+ years of experience in Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Cloud CX, Five9
- On Premise Cloud Contact Center Technologies – Avaya, Cisco, Genesys
- SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers
- Basic understanding of Network Infrastructure Design and monitoring
- Ability to work in a 24x7 Support environment
Benefits
- Unisys is proud to be an equal opportunity employer