Senior Genesys Voice Network Engineer

The Senior Genesys Voice Network Engineer will support Telecom infrastructure and associated technologies, provide support for various telephony systems, and respond to user trouble tickets.

Requirements

• 6+ years of experience in Voice & Cloud Contact Center Technologies Support Service
• 3+ years of experience in Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Cloud CX, Five9
• On Premise Cloud Contact Center Technologies – Avaya, Cisco, Genesys
• SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers
• Basic understanding of Network Infrastructure Design and monitoring
• Ability to work in a 24x7 Support environment

Benefits

• Unisys is proud to be an equal opportunity employer