Technical Service Desk

Unisys is seeking a Technical Service Desk agent to provide 1st level IT support, respond to and resolve customer requests, and maintain data accuracy in our contact management system.

Requirements

• Provide 1st Level IT Support
• Accurately document calls and incidents
• Manage time and workload to meet predetermined service levels
• Maintain data accuracy in our contact management system
• Assign incidents and requests to the correct support group
• Act as a single point of contact on incidents and problems logged
• Perform appropriate diagnostics to initiate problem management workflow process
• Provide clients with a reference number for their incident/request
• Understand various media sources that interface with the Service Desk

Benefits

• Industry best practice training
• Collaborative work environment
• Opportunities for career progression