Technical Service Desk

Technical Service Desk role at Unisys, providing 1st Level IT Support, resolving customer requests, and maintaining data accuracy. Opportunity for career progression and industry best practice training.

Requirements

• Provide 1st Level IT Support
• Respond to and resolve customer requests
• Accurately document calls and incidents
• Manage time and workload to meet predetermined service levels
• Maintain data accuracy in our contact management system
• Assign incidents and requests to the correct support group
• Act as a single point of contact on incidents and problems logged
• Perform appropriate diagnostics to initiate problem management workflow process
• Provide clients with a reference number for their incident/request