Enterprise Customer Success Manager

We are looking for an Enterprise Customer Success Manager to join our team at Unit21. You will drive value across our enterprise customer base, leading customer relationships and strategy, driving the development of processes to improve our business scalability, as well as advocating for and growing customers.

Requirements

• 4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers.
• Experience managing complex retention and upsell opportunities, with the ability to lead negotiations.
• Experience managing accounts of $200k+ ARR.
• Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site.
• Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects.
• A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process.

Benefits

• Competitive salary
• Pre-IPO stock options
• 100% company-paid medical, dental and vision insurance
• Optional HSA and FSA medical reimbursement accounts
• Unlimited paid time off
• Generous leave programs for life events
• 401(k)
• Charity matching
• Annual Learning & Development stipend
• One-time Home office set-up stipend
• Commuter benefits
• Happy hours and team-building events
• Great office space in the San Francisco Financial District
• Fully stocked kitchen
• Lunch provided in SF office multiple times a week