Technical Support Specialist (Singapore)
Unit21Location not specified
Posted January 22, 2026
40000 - 60000 USD year
Full Time
About the Company
Unit21 helps fintechs and financial institutions combat fraud and money laundering through a powerful, flexible risk and case management platform.
Job Description
Unit21 is hiring a Technical Support Specialist in Singapore to support customers across the APAC region. As a high-ownership role, you'll be the front line of support for Unit21 customers, owning ticket-based communication and helping users resolve issues and get maximum value from our platform.
Requirements
- 2+ years of experience in Customer Support, Technical Support, or other customer-facing roles
- Strong ability to explain technical concepts in clear, customer-friendly language
- General technical aptitude with strong problem-solving skills
- Excellent written and verbal communication skills
- Comfortable working independently and taking ownership as an early regional hire
- Curious mindset and willingness to deeply learn the product and customer use cases
- Bachelor’s degree or equivalent practical experience
Benefits
- 100% company-paid medical, dental, and vision insurance (employee)
- Unlimited PTO and generous leave programs
- Learning & development stipend, and home office setup support
