Team Lead - Technical Support
AdyenSingapore, Singapore
Posted October 13, 2025
Full Time
About the Company
Adyen is a global financial technology platform offering end-to-end payment solutions, data-driven insights, and merchant services. With a focus on online payment processing, mobile payments, and risk management, Adyen serves leading companies like Meta and Uber. Its distinctive approach lies in providing a comprehensive, seamless payment experience across various channels, enabling businesses to achieve their goals more efficiently.
Job Description
Adyen is seeking a Team Lead for their In-Person Payments (IPP) team in Singapore, responsible for managing a team of merchants and serving as their primary point of contact for technical support related to POS devices, API integrations, and terminal connectivity. The role involves leading the team in troubleshooting complex issues and ensuring seamless payment experiences, with global support standards and merchant satisfaction metrics. Adyen emphasizes a people-first approach, promoting a collaborative environment and innovation.
Requirements
- 3+ years of experience managing or developing technical support teams.
- Knowledge of SQL, networking, scripting, APIs, or POS technologies.
- Strong problem-solving skills and root cause analysis.
- Strong communication and stakeholder influence.
- Willingness to travel.
Benefits
- Career development opportunities
