Technical Support Engineer
AdyenShanghai, Shanghai, China
Posted October 8, 2025
Full Time
About the Company
Adyen is a global financial technology platform offering end-to-end payment solutions, data-driven insights, and merchant services. With a focus on online payment processing, mobile payments, and risk management, Adyen serves leading companies like Meta and Uber. Its distinctive approach lies in providing a comprehensive, seamless payment experience across various channels, enabling businesses to achieve their goals more efficiently.
Job Description
Adyen is seeking a Technical Support Engineer to provide excellent support to its merchants worldwide. This role involves troubleshooting technical issues and assisting merchants with payment processing, offering feedback, and driving adoption of Adyen's platform. The team is highly motivated and thrives on shared success with international collaboration.
Requirements
- 4 years of experience with technical support
- Experience with the Adyen platform, products, APIs, and financial services
- Strong problem-solving and analytical skills
- Financial services background (reconciliation, reporting, payouts)
- Fluent in English and Mandarin
- Knowledge of network and IT hardware is a plus