Customer Care Specialist

Our Customer Care Specialists are a key representative of United Bank, providing exceptional service to internal and external Customers via telephone and email.

Requirements

• High School diploma or equivalent required. Bachelor’s degree preferred
• Minimum of one (1) year of call center or banking experience, preferably in a customer facing role, required
• Minimum of 1 year of professional Customer Service experience required
• Excellent verbal and written communication skills required; Verbal and written communications skills in Spanish or additional language a plus
• Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required
• Ability to work in a structured fast-paced and ever-changing environment required
• Ability to independently utilize resources and tools provided
• Ability to maintain a professional demeanor and provide options in difficult situations required
• Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required
• Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am – 3:00pm Saturday (rotating) required
• Active listening required
• Attention to detail while multi-tasking required
• Desire to build a career and grow with United Bank

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance