Customer Care Specialist
Uniting PeopleEngland, United Kingdom
Posted December 11, 2025
25000 - 25000 GBP year
Full Time
About the Company
Uniting People is a high‑growth, Plimsoll‑rated recruitment agency that partners with UK and European PE/VC‑backed SMEs, fast‑growing startups, and global corporates to source top talent across technology, sales, operations, finance, marketing and more. Leveraging a seasoned senior leadership team and a visionary founder with two decades of industry success, the firm delivers bespoke, end‑to‑end head‑office recruitment solutions that seamlessly integrate with clients’ HR functions. Its distinctive approach blends data‑driven sourcing, cultural fit assessment, and a commitment to inclusivity, transparency and accountability, earning a 4.9 Google rating and recognition as an FCSA partner. Uniting People empowers both clients and its own teams to make future‑oriented, impactful decisions while prioritising employee well‑being and community engagement.
Job Description
A fantastic opportunity for a Customer Care Specialist to join a well-established Customer Care Team based in Newcastle-under-Lyme, providing outstanding service to existing customer organisations and Certified Instructors.
Requirements
- Qualifications in Maths & English
- At least two years experience of working in a busy office environment and supporting customers with query resolution
- Excellent written, verbal and listening skills
- A sound understanding of Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint) and other IT software
- Detail oriented and a diligent approach to the completion of tasks
- Solution focused and excellent time management
- Experience and ability to manage multiple tasks simultaneously
- Ability to work to deadlines and to be able to prioritise tasks and requirements
- Working knowledge of computerised CRM system (preferably Microsoft Dynamics)
- Bilingual (French) or multi-lingual an advantage but is not essential
- Previous experience in the education or health or care sectors an advantage but not essential
Benefits
- 20 days holiday per year + Bank Holidays
- Bonus