BPO - Quality Analyst/Trainer (90% onsite, 10% WFH))
Unity CommunicationsParañaque, Philippines
Posted April 13, 2026
Full Time
About the Company
Unity Communications is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Job Description
We are looking for a Quality Analyst/Trainer to monitor calls, messages, and system interactions to ensure agents meet quality standards. The ideal candidate has strong English communication skills, attention to detail, and experience in quality assurance within the BPO industry.
Requirements
- At least one year of experience in quality assurance within the BPO industry
- Strong English communication skills, both written and spoken
- Excellent attention to detail and analytical skills
- Proficiency in Microsoft Office tools, including Word and Excel
- Willingness to work with multiple technology platforms and learn tools such as Asana and Slack
- Strong organizational and time-management skills
Benefits
- HMO coverage
- VL/SL credits
- Friendly and supportive work culture
- 13th-month pay
- Non-taxable allowances
- Pay increases
- Performance bonuses
- Growth opportunities
- Birthday gifts
