Contact Center Navigator
UNITY SCHOOL OF CHRISTIANITYMissouri, United States
Posted March 3, 2026
Full Time
About the Company
Unity School of Christianity is a faith‑based higher education institution that offers accredited undergraduate and graduate programs in Biblical Studies, Theology, and Ministry Leadership. The school emphasizes a holistic curriculum that integrates biblical exegesis, pastoral praxis, and community engagement, preparing students for roles in churches, non‑profits, and global missions. Its distinctive approach blends traditional scholarship with experiential learning through internships, cross‑cultural immersion, and a vibrant online learning platform. Committed to fostering inclusive spiritual growth, Unity School of Christianity cultivates a collaborative community of scholars, clergy, and lay leaders dedicated to advancing Christian unity and service worldwide.
Job Description
The Contact Center Navigator plays a key role in supporting newly hired representatives by providing guidance on internal systems, procedures, and resources needed to handle written correspondence and inbound calls.
Requirements
- Serve as primary contact for newly hired contact center representatives
- Track and report training progress of newly hired contact center representatives
- Maintain strong knowledge of written procedures
- Ability to navigate and manage multiple databases
- Ability to handle interactions across various communication platforms
- Accurately enter and update required data in Mavro scanning software
- Maintain status to accept telephone and electronic constituent orders and requests
- Listen to and analyze customer communication to offer appropriate sales recommendations
- Input customer requests into databases
- Research and review billing, product, or shipping questions
- Read and analyze incoming e-mails and correspondence
- Maintain confidentiality of all work
- Utilize electronic time management system to input time and attendance
