Customer Care Manager - Product Support

Universal Audio is seeking an experienced Customer Care Manager to join their dynamic team, overseeing a team of representatives and driving customer success and business growth.

Requirements

• Proven leadership experience in a customer support environment
• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Analytical mindset with strong problem-solving abilities
• Technical proficiency with audio recording equipment, digital audio workstations (DAWs), and troubleshooting principles

Benefits

• Profit sharing
• Medical/Dental/Vision
• 401K Safe Harbor Contribution
• Stock Options
• Flexible time-off (PTO/Sick Leave/Company Holiday Time-off)