IT Support Services Lead (Infrastructure)
Universal Electronics Inc.Bengaluru, Karnataka, India
Posted November 25, 2025
Full Time
About the Company
Universal Electronics Inc. (NASDAQ: UEIC) is a global leader in wireless universal control solutions for home entertainment and smart home devices. The company designs, develops, manufactures, and supports hardware and software control technologies, partnering with Fortune 500 companies like Comcast and Samsung. With over 35 years of innovation, UEI is known for pioneering breakthroughs such as voice control and QuickSet cloud, the world's leading platform for automated device setup and control.
Job Description
The IT Support Services Lead (Infrastructure) is responsible for managing and supporting the company's global IT infrastructure and security operations. This role ensures technology systems are maintained and improved to meet operational requirements, following the strategic direction established by leadership.
Requirements
- Lead and manage enterprise IT infrastructure operations and strategy
- Design and maintain scalable, high-availability infrastructure environments
- Manage Nutanix (HCI, virtualization, storage) infrastructure
- Administer Active Directory (AD), DNS, DHCP services
- Oversee Microsoft 365 (Exchange, Teams, SharePoint)
- Manage Entra ID, MFA, SSO, and Conditional Access
- Implement Intune for endpoint and device management
- Configure Group Policy Objects (GPO)
- Manage file servers, storage systems, and access controls
- Implement Rubrik backup and disaster recovery solutions
- Drive patch management and vulnerability remediation
- Lead service desk team and handle escalations
- Ensure ITIL-based service management processes
- Maintain infrastructure documentation and SOPs
- Mentor infrastructure and service desk teams
