Claims Customer Service Representative

The Claims Customer Service Representative serves as the liaison between a company and its clients, addressing customer concerns and providing clear guidance on company processes.

Requirements

• Handle high call volume
• Answer questions about products, services, and processing procedures
• Note details of all calls and/or transactions on the claim file.
• Utilize our internal claims system to record, track and monitor insurance claims.
• Resolve customer grievances
• Respond to all inbound consumer and agent calls and written correspondences in a timely and professional manner
• Manage and utilize time effectively to ensure the department meets the required service levels for improved customer satisfaction results
• Adhere to the policies and procedures of the employee handbook
• Perform other duties as assigned
• Follow training and guidance from management to plan and achieve goals.

Benefits

• Industry leading medical, dental and vision insurance plan
• 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
• Generous PTO policy
• Eligible for performance based bonuses