Service BDC Agent
Universal ToyotaSan Antonio, Texas, United States
Posted March 31, 2026
Full Time
About the Company
Universal Toyota is a San Antonio-based automotive dealership that offers vehicle sales and a comprehensive service department. The company provides maintenance, repair, and customer support through skilled technicians, appointment coordination, and vehicle handling.
Job Description
Candidates will receive a mix of both inbound and outbound calls, with inbound being majority of phone traffic. Responsibilities include appointment setting and customer service. Excellent opportunities for advancement, growth and professional development.
Requirements
- Ask customers qualifying questions to uncover needs and direct calls appropriately
- Ensure that service consultants receive messages promptly
- Make service appointments; route appointment information to the appropriate service consultant
- Provide reporting to dealership management
- Place outbound calls on a daily basis
- Meet department objectives on a monthly and daily basis
Benefits
- Opportunities for advancement
- Full time 40 hours a week
- Medical/ Dental/ Life Insurance
- 401K
- Holiday bonus plan
